Customer Services
Intermediate Apprenticeship in Business Administration
Qualification objectives
The Pearson BTEC Level 2 Diploma in Business Administration is for learners who work in, or who want to work in Business Administration in job roles such as:
It gives learners the opportunity to:
- Develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the principles and practices underpinning the core tasks and responsibilities related to the job roles above as well as wider work-related knowledge such as organisational structure and environment, the use of research in business, equality and diversity and the legal context of business
- Develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes communicating verbally and in writing, preparing business documents, organising and supporting meetings and events and managing information and diary systems
- Develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS)
- Have existing skills recognised
- Achieve a nationally-recognised Level 2 qualification.
Progression opportunities
Learners who achieve the Pearson BTEC Level 2 Diploma in Business Administration can progress to:
- Pearson BTEC Level 2 Diploma in Customer Service
- Pearson BTEC Level 2 Diploma in Team Leading
- Pearson BTEC Level 3 Diploma in Business Administration
- Pearson BTEC Level 3 Diploma in Customer Service
- Pearson BTEC Level 3 Diploma in Management
- Job roles such as Office Executive, Office Supervisor and Personal Assistant
Advanced Apprenticeship in Business Administration
Qualification objectives
The Pearson The Advanced Apprenticeship in Business Administration is for learners who work in, or who want to work in the business administration roles such as:
- Personal Assistant, Office Executive, or Office Supervisor
The qualification gives learners the opportunity to:
- Develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the knowledge covering the broader cross-organisation processes such as business innovation, financial management and marketing, as well as the principles and practices underpinning the tasks and responsibilities related to the job roles above such as methods of communication and information management.
- Develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. These include developing and managing administrative systems, processes and staff. For example, using a range of internal and external communication methods and the systems that support them, organising diaries, meetings and travel, managing resources and facilities, managing administrative processes and systems and supervising staff.
- Develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS).
- Have existing skills recognised
- Achieve a nationally-recognised Level 3 qualification
Progression opportunities
Learners who achieve the Pearson BTEC Level 3 Diploma in Business Administration can progress to Pearson Edexcel Level 4 NVQ Diploma in Business Administration and/or the Pearson BTEC Level 4 Diploma in Business Administration, which are within the Level 4 Higher Apprenticeship in Business Administration. Alternatively, learners may progress into the following job roles, for example, Office manager, Executive Assistant or Business Development Manager